Customer-relationship management can improve the effectiveness of sales representatives, but the implementation of a CRM platform alone is not enough to provoke change, Rick Hill writes. "The territories and techniques of both inside and outside sales people must adapt to the new way our customers and prospects purchase, but by switching prospecting to inside sales and using an advisor role for outside sales, we can cut through the swamp of unanswered voice mails, emails and texts to get the sale," Hill writes.
A host of new artificial intelligence capabilities in Pega Sales Automation will help "inform better sales strategies with specific actions," Pegasystems said. AI-provided insights, predictive analytics and projected sales results will be among the features provided by the AI integration.
CKE Restaurants will bring on Jason Marker, former KFC US president, to be the brand's next CEO, starting in April. Marker will take over from Andy Puzder, who began his tenure as CKE's CEO in 2000 and said he "could not be more pleased" with his successor.
Planet Fit Indy 10, a Planet Fitness franchise group based in Indianapolis, has received a "significant investment" from Atlantic Street Capital, although the specific amount was not disclosed. "I look forward to working with Atlantic Street to continue our steady growth beyond Indianapolis," said Planet Fit Indy CEO Mike Campagnolo.
Restaurant owners are optimistic that traffic will improve, with 51% of operators planning some form of expansion, according to a Nation's Restaurant News survey. The majority of respondents cited recruiting and retaining workers as their primary challenge.
R. Alexander Acosta, President Donald Trump's nominee for labor secretary, has earned praise from business groups for his performance during a confirmation hearing earlier this week. "Following today's hearing, we are hopeful that there will be bipartisan support for his nomination in the U.S. Senate, so a new Labor Secretary can address the regulatory issues facing the franchise model as quickly as possible," said IFA's Matt Haller.
A number of ride-hailing startups are trying to outmaneuver Uber and Lyft by offering appealing perks to drivers. Juno, for example, reserves some of its company stock for drivers and charges relatively low commissions.
Tracy Heller, founder of the online retailer Brooklyn Born, found herself in an unexpected dispute with an investor after posting images from the women's march held in January. The situation highlights challenges women may face in finding funding and navigating relationships with angel investors, many of them male.
If you're applying to Y Combinator, prioritize your product demonstration as you do interview preparation, writes Danielle Morrill, CEO of Mattermark. Also, resist the temptation to give an unnecessarily detailed, jargon-heavy description of your product.
Rather than only focusing on numbers, tech companies have to focus on humanizing diversity issues, says Damien Hooper-Campbell, eBay's first chief diversity officer. The key is to move beyond "surface-level conversations" at work and develop larger "circles of trust" that offer safe, open spaces for discussion.