Sales representatives must adapt quickly if they give a solid presentation that is met by silence from the prospect, writes Sean Higgins. Sales reps should ask direct questions and drill down into the customer's pain points to redirect their approach in such situations.
Sales teams must always actively solicit and pay attention to customer feedback to encourage customer loyalty, writes Gregg Schwartz. Instead of becoming complacent, work to keep innovating in order to meet current and prospective customers' needs.
Worries about inflation are misplaced following a 0.5% increase in consumer prices last month, writes Gregory Daco. Firmer inflation rates should be expected "in the face of a strong economy, reduced spare capacity and a stronger wage-inflation, push-pull dynamic," Daco writes.
Over 3,400 civilians were killed in violent attacks in Afghanistan last year and more than 7,000 were wounded, according to an annual report released by the United Nations Assistance Mission in Afghanistan. Casualties declined 9% from the previous year, but 2017 marked "the fourth consecutive year where the mission recorded more than 10,000 civilian casualties," Danielle Bell of the UN mission said.
Members of the United Nations Security Council are considering a British proposal to acknowledge Saudi Arabia and the United Arab Emirates for aid pledges to Yemen. Critics argue Saudi Arabia shouldn't be praised because a coalition it leads has blocked aid to Yemen.
The World Health Organization has issued new recommendations on childbirth aimed at reducing the number of medically unnecessary interventions that deprive women of a natural childbirth experience. WHO warns that wealthy and poor countries alike are using unneeded and potentially harmful practices to speed up labor, assist in delivery or manage pain.
The efforts of activists working to protect wildlife and the environment must be respected, as "environmental rights are human rights," says United Nations Environment Programme head Erik Solheim. Solheim's statement follows the death of wildlife campaigner Kavous Seyed Emami in an Iran prison.
Escalating violence between warring factions in Syria has created as "worrying and dangerous a moment as any that I've seen" in the past four years, says United Nations mediator Staffan de Mistura. He is urging Russia, Iran and Turkey "to use their influence to help reduce violence."
Myanmar has yet to address Rohingya Muslims' lack of basic rights, including citizenship, meaning it is not safe for Rohingya refugees to return home, says United Nations High Commissioner for Refugees Filippo Grandi. Monsoon season will threaten the safety of the more than 100,000 Rohingya living in camps in Bangladesh.