Tesla has designated an executive to handle customer questions and complaints about their vehicles, and CEO Elon Musk has been tackling suggestions and issues directly on Twitter. More than nine in 10 Tesla customers would buy again from the company, according to a Consumer Reports survey.
Sales managers must use the specifics of their company's sales funnel to determine which performance metrics will best measure team performance, write Frank Cespedes and Bob Marsh. Use these metrics to provide actionable feedback to help sales representatives improve.
The solar eclipse earlier this week led to 7.7% fewer sales activities than during a typical Monday this year, according to InsideSales Labs. The resulting loss to US sales teams in productivity would be $72 million, writes Ken Krogue.
Like lifeguards, leaders always need to be present and stay on the lookout for potential dangers, notes S. Chris Edmonds in this blog post and video. For business, this means monitoring workplace culture and interactions to ensure a respectful, safe and productive environment that helps employees be their best selves.
Even skilled professionals won't get far if their co-workers and managers don't perceive them as being competent, writes Shana Lebowitz. By speaking a little more quickly and avoiding emoticons in your emails, you can appear more competent, she writes.
Republican leaders in Congress are reportedly weighing alternatives to a proposal that would ditch business tax deductions for interest payments on debt. The proposal has found support among large companies with access to equity financing, but it could cause problems for debt-dependent small businesses.
The position of chief of staff to the president often comes with drama and sometimes controversy, making it a great role to portray on TV. Sopan Deb and Katie Rogers discuss the most likable, most villainous and most realistic chiefs of staff in movies and on TV shows, including "The West Wing," "House of Cards" and "Veep."
Coastal Franchising, a franchise group that has 39 Dunkin' Donuts locations in the Carolinas, is planning to open another seven units in the Triangle region of North Carolina. "We are excited to continue developing the Dunkin' Donuts brand in the Raleigh-Durham area," said CEO George Ross.
IHOP, which is already testing delivery in certain locations, is in talks with Amazon and other companies as it looks to expand the experiment. "Clearly, off-premise dining has become a much bigger trend for all guests, particularly millennials," said IHOP president Darren Rebelez.
Tax-reform proposals could lessen the burden on small businesses and possibly lead to wage increases for workers, Senate Majority Leader Mitch McConnell and Treasury Secretary Steven Mnuchin said earlier this week. The majority of business taxes "is born by the worker," Mnuchin said.
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