The quality of a customer's "sales journey" and relationship involves not only sales and marketing, but internal audit as well, write PwC's Hanh Pham and Bernadette D'Alessandro. Internal controls are crucial to ensuring that sales, marketing and customer service practices are appropriate to protect customers and meet their needs and expectations, Pham and D'Alessandro write.
Grant Thornton and The IIA's Internal Audit Foundation have published a book titled "Data Analytics: A Road Map for Expanding Analytics Capabilities," which looks at how internal auditors can use data analytics in their work regarding enterprise risk and related controls. "This book discusses not only the changing data and data analytic needs of organizations, but also how to define, score, and prioritize analytics projects and determine critical data for enterprise risk assessment," said IIA President and CEO Richard Chambers.
Richard Chambers, president and CEO of The IIA, talks in a podcast interview about the need for chief audit executives to act as "change agents," as a sense of complacency could be emerging among some members of the internal audit profession. He also discusses the need to transform internal audit through the use of technology.
The Center for Audit Quality has released a report that focuses on non-GAAP measures and is geared toward the audit committee. The report offers a road map that outlines how to identify crucial discussion topics, understand the external auditor's role in non-GAAP measures and put leading practices into use.
A business case is emerging in which the drive for sustainability within a company integrates with compliance and risk management, writes Alison Taylor of BSR. "It's time to move beyond vague purpose statements and redefine what meaningful corporate integrity might look like," Taylor writes.
An Ethics & Compliance Initiative survey in 2017 found 47% of employees saying they had observed corporate misconduct within the previous 12 months, compared with 51% who said the same in 2013. But the survey also found a higher percentage of employees saying they felt pressure to compromise on ethical standards, while 40% of respondents described weakness in ethical culture at their companies.
The Internal Revenue Service has issued its annual list of top tax scams for this filing season, with brazen phishing and phone scams still prominent on the list. Although the IRS says it has made significant progress in fighting tax-return identity theft, the issue remains a concern.
Creating a strong employee-development program takes more than running a few training days or workshops. Here are 11 suggestions for making a development program successful.