The US is home to 14 million millennial moms, and the group brings in 45% of revenue at J.C. Penney, which is making more moves to appeal to the younger demographic. In addition to expanding its popular partnership with Sephora to more stores, the retailer has brought back a seasonal toy department and it's expanding Belle & Sky, a fashion brand aimed at millennials.
Banana Republic will debut a holiday capsule collection for men from Los Angeles-based designer Greg Lauren this month. The 16-piece line ranges in price from a $178 thermal shirt to a $3,000 cashmere coat.
Amazon has opened a basketball court-size showroom in Beijing's Sanlitun Square to display merchandise from its US and UK online marketplaces. Shoppers can use their smartphones to scan bar codes and purchase the products online at Amazon's China site.
Canadians did 98% of their buying in stores during the first three quarters of the year and only 2% online, according to Statistics Canada. Online sales totaled $8.1 billion in the period, with $6.3 billion going to pure-play e-commerce companies such as Amazon and the rest to traditional retailers.
Referrals are a valuable source of new business, and Marcia Turner discusses seven ways to get more. It's important to encourage you fans to share their experiences with your company on social media, provide incentives and ask satisfied customers to send more business your way, Turner writes.
Mobile devices account for a significant share of e-commerce traffic, so small businesses have to provide a positive experience for these shoppers. Businesses can prepare for a mobile-focused future by keeping five essential points in mind, beginning with focusing on simple design, writes Peter Nowak.
Carol Tome's hobbies include gardening and renovating homes, passions that made joining Home Depot 21 years ago a no-brainer. "I love, love, love to do it, and when you do what you love, you can be more effective in your job," said Tome, who has been the retailer's finance chief for 15 years.
Jewel-Osco will open a high-end grocery on Clark and Division streets in downtown Chicago next year, on the site of an older store the retailer closed in 2015. The 45,000-square-foot flagship will include a full-service bar and in-store fresh food dining options.
China's efforts to stamp out counterfeit goods include laws that allow consumers to collect cash from sellers of fakes, resulting in the rise of professional counterfeit hunters who buy imitations in bulk to collect big payouts. New proposed regulations would ban payments in such cases.
UK grocery chain Sainsbury's has created a video to teach its 161,000 store employees some key phrases in British Sign Language so they can improve communication with deaf shoppers. The effort is part of a larger effort to train staffers to serve customers with disabilities.
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