Avnet aims to offer services at every stage of a product's life cycle and to leverage those transaction points into higher margins. Avnet's financial model involves increasing working capital and capital allocation while optimizing costs, says Chief Financial Officer Tom Liguori.
Cloud technology can make it affordable to sell online, manage inventory and offer value-added services, even for small distributors, writes Mark Hill of IMC Supply. Ask how a new technology will improve customer relationships, operations and market share.
Phillips Pet Food & Supplies on July 2 is opening a distribution center in Cedar Rapids, Iowa, its 15th in the US. Phillips will also expand its Nature's Variety and Freshpet offerings on the same day.
Business-to-business e-commerce retailers can use blockchain to process secure payments, reduce transaction costs and replace physical orders with digital versions, writes Oro CEO Yoav Kutner. "Blockchain technology could also reduce friction points for B2B businesses that handle high-value, high-volume orders that involve multiple layers of suppliers and distributors," Oro writes.
Distribution marketing can be more challenging than other types of marketing because distributors often prioritize sales in terms of attention and funding, writes Tessco Technologies' Jim Markisohn. Redirect marketing's efforts toward value-generating activities that improve the sales team, he argues.
Business-to-business distributors have been disrupted by the likes of Amazon and Google, meaning customers require less contact with sales teams, writes John Gunderson. Distributors need to be using analytics and metrics to improve customer communication, he argues.
China-based online resale platform Cashify announced an investment and partnership deal with recommerce platform AiHuiShou. Cashify is hoping to increase its transaction volume by 100% and grow its international presence.
Merchants should be up-to-date on the terms of chargeback rights provided by credit card companies so that they can withstand returns fraud, writes Matthew Katz. "The representment process is the tried and true way for merchants to highlight fraudulent chargebacks - proving that they won't be bullied by theft and fraud," he argues.
An Australian court fined Apple $6.7 million for violating consumer law by refusing to update software on devices that were repaired by nonapproved companies.
Leaders must remain focused on the business-facing benefits of new technologies, not the hype surrounding them, says Rockwell Automation's Richard Sturt. Understand how a technology will help with areas such as agility, profit and customer engagement.
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