Trader Joe's has been ranked first for customer experience in a survey of multichannel retailers conducted by Forrester Research. The study looked at how consumers' experiences build loyalty at 42 different retailers, including No. 2 Costco and No. 5 BJ's Wholesale.
SUPERVALU is offering a ready-to-use e-commerce system to the 3,000 independent groceries it supplies, as well as other retailers in 240 metropolitan areas. The system will allows stores that have not yet deployed their own online system to offer shopping and delivery through Instacart.
Whole Foods Market deleted the images off its Instagram and dedicated its social media platform to bees, including following such celebrities as Sting. The company later revealed that it is highlighting bees' importance to the food chain and raising funds for school beehives.
Microsoft has determined that the Xbox One will not receive virtual reality support, despite earlier comments that the feature would be supported. When asked about the possibility of VR in the future, Microsoft Chief Marketing Officer Mike Nichols said, "Our perspective on it has been and continues to be that the PC is probably the best platform for more immersive VR and MR."
AT&T is considering an acquisition of AppNexus for $1.6 billion. Through this move, AT&T could gain a larger portion of the digital ad sales market, allowing the company to compete more directly with Google and Facebook.
Toronto-based restaurant chain Tim Hortons will invest $100 million to modernise its distribution system and open two new warehouses in Canada following recent franchisee complaints about delivery delays. The company aims to finish making the improvements by 2020.
AT&T says it will launch a narrowband internet of things network across the US and Mexico in 2019. "Adding NB-IoT to our portfolio will expand our LPWA capabilities, help drive investment in our evolution to 5G, and support our customers as they deploy IoT solutions across the US and Mexico," says Chris Penrose, AT&T's president of IoT Solutions.
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