Nordstrom cut 106 customer-care specialist positions across the country last week, citing a decrease in demand for staffers to answer shoppers' questions online and over the phone. "We've made a number of investments across our business to make shopping easier and more convenient for our customers," the retailer said in a statement.
Global sales of Swiss watches declined almost 10% last year, but sales in China have been on the rise in the past six months and watchmakers including TAG Heuer, Swatch and Richemont are predicting higher sales this year. Watches are Switzerland's third-largest export, and Swiss watches represent 60% of the value of the world's watch market.
Flip-flop brand Hari Mari has teamed with baseball glove maker Nokona to launch a new men's sandal line with embedded chips. Buyers of the leather shoes will be able to download an app to access discounts and connect to both brands, providing the companies with demographic information on the customers who opt in.
Disney will not be among the studios that offer theatrical releases for home viewing through a premium video-on-demand service, sources say. Meanwhile, Warner Bros. is making headway on releasing films 17 days after they hit theaters, studio CEO Kevin Tsujihara says.
Wal-Mart has announced the promotions of three key employees as it looks to expand its digital footprint and offer more mobile options. The company is elevating Fiona Tan to senior vice president of US consumer technology, Jae Evans to vice president of global technical engineering and operations, and Jaya Kolhatkar to senior vice president of global data and analytics platform.
SUPERVALU stores are holding the annual My Diabetes Coach campaign and offering services such as risk assessments and free glucose screenings. Through the campaign, which runs until June 17, stores will also host other events including classes led by pharmacists and store tours to help shoppers make more nutritious purchasing decisions.
Autonomous mobile robots in warehouses might require something more than a warehouse-management system to coordinate, according to this analysis.
Spain-based fashion retailer Mango remains committed to opening large-format stores that allow it to merchandise all of its lines in one place. The retailer opened 27 of the megastores last year and has launched 200 since it unveiled the format in 2013.
More Chinese consumers are shifting away from counterfeit goods in favor of more expensive authentic products as their incomes rise. Sales of licensed entertainment merchandise surged 30% in China in 2015, according to the Licensing Industry Merchandisers' Association.