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4/28/2017

Southwest Airlines says it will end the practice of overbooking flights, a step the airline has been considering for some time, CEO Gary Kelly said. A new reservation system and better forecasting tools are making the practice unnecessary.

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Southwest, Gary Kelly
4/28/2017

Boosted by conventions, tourism and other nongambling industries, the Las Vegas hotel business has surged back from its recession doldrums. Tourism numbers have been setting records for three years and robust revenue and profit figures have been posted by MGM Resorts International, Las Vegas Sands Corp. and Wynn Resorts.

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Bloomberg
4/28/2017

Kimberly Seay, director of assistance for Allianz Global Assistance, explains what happens when a client or agent calls its 24/7 hotline. The process includes a case manager contacting the client and making payment arrangements with the medical facility, and an experienced nurse assessing the client.

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Travel Weekly
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Allianz Global Assistance
4/28/2017

Holland America Line and rugged clothing company Filson are collaborating to open a pop-up at Holland's McKinley Chalet Resort in Denali, Alaska, this summer. "We're excited to showcase the full functionality of the brand in such a natural environment and partner with Holland America Line to introduce it to their guests," Filson CEO Steve Bock said.

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Cruise Critic
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Holland America Line, Filson, Filson
4/28/2017

Bristol, a modern British city and a hidden gem, is home to distinctive street art, the centuries-old Berkeley Castle and a thriving culinary scene. "There is a great opportunity for agents to win bragging rights as being among the first to discover this wonderful small city with big ambition," said Kathryn Davis of Destination Bristol.

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TravelAge West
4/28/2017

To increase your sales numbers and the number of repeat customers, you should use social ads to reach your target audience, Catherine Heeg advises. Using a variety of ad forms, including canvas, slideshow and carousel, will grab the attention of people who want to travel and turn them into loyal clients.

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Catherine Heeg
4/28/2017

Agents have no duty to inform clients that an airline might remove them from a plane, as this information is widely known, advises Mark Pestronk. It is the responsibility of airlines to make their terms clear to passengers and avoid breaching those terms.

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Travel Weekly
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Mark Pestronk
4/28/2017

Extended Stay America expects to complete its $628 million renovation program within weeks and accelerate franchising talks over the second half of the year. A strong first quarter with 24 renovations brought the total overhaul to 608 properties.

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HotelNewsNow.com
4/28/2017

As management contracts gain ground over historically more common lease agreements in Europe, investors are scrutinizing contract terms to ensure both profitability and brand reputation. The litany of terms includes operating fees, approval rights, operator guarantees and termination rights.

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4Hoteliers
4/28/2017

UPS beat analysts' forecasts in the first quarter, growing revenue to $15.3 billion. "We think of it as a good start, and we're determined to have a good finish to the rest of the year," CEO David Abney said.

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Reuters
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David Abney