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9/30/2016

Virginia's riverside city, Richmond, has renovated its attractions and places of interest from the newly reopened Black History Museum and Cultural Center of Virginia to the expanded Virginia Museum of Fine Arts. Visitors can satisfy their sweet tooth at Sugar Shack Donuts, tour the John Marshall House and go cycling along the riverfront.

9/30/2016

Hotels and home-sharing platforms can learn from one another when it comes to delivering hospitality, says Chip Conley, head of global hospitality and strategy at Airbnb and founder of the boutique Joie de Vivre Hotels. "I don't think boutique hotels or Airbnb can ever be as consistent as chain hotels," he said.

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Skift
9/30/2016

Hotel Tonight is offering its own rewards program to counter hotels' refusal to give loyalty points to those booking on third-party platforms. HT Perks awards customers price breaks based on the cumulative amount spent.

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TechCrunch
9/30/2016

Recent ASTA research found that agents save clients distress and money, but agents also add the kind of value that cannot be easily measured. Offering travel insurance, rescheduling flights in an emergency situation and advising how to get more out of a trip are all crucial ways that make agents invaluable.

9/30/2016

Upscale European destinations famed for their summer tourism are both highly desirable and significantly more affordable in the fall, experts note. Hotel rates can drop by half, water activities can last through October, and cultural attractions know no season.

9/30/2016

Sale of a vacant hotel site for a fraction of what the city paid for it is the latest loss Largo, Fla., has absorbed in its effort to get derelict property into the hands of prospective developers. The city sold the Largo Hotel property for $50,000 after buying it for $775,000 and spending $30,000 to demolish buildings on the site.

9/30/2016

United Airlines is close to reaching a labor agreement with 9,000 aircraft mechanics, marking the first time these workers would all be under one contract since the 2010 merger with Continental Airlines. In a statement, the carrier said it was "glad our technicians will have the opportunity to vote for a new contract." Meanwhile, Bob Fisher of the International Brotherhood of Teamsters said "[t]his tentative agreement is industry-leading in every aspect."

9/30/2016

US airlines are utilizing data to ensure best safety practices are in place for customers, employees and their aircraft. Mike Quiello, vice president of corporate safety for United, says airlines "don't compete on safety" and affirmed the carrier's commitment to sharing best practices.

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United
9/30/2016

American Airlines Cargo is planning to obtain its certification for the handling of pharmaceuticals and healthcare products for industry supply chains. The certification comes from the International Air Transportation Association. "We're extremely proud of our temperature-control network," said Tom Grubb, manager of cold chain strategy for American's cargo division.

9/30/2016

American Airlines' new safety video is "fresh, stylish and creative," writes Karen Walker, editor-in-chief at Air Transport World. "For all its flair, it stays on message and is very much about the airline's employees and passengers," she writes.

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Air Transport World