AccorHotels is protecting its luxury properties from being swept up in corporate decisions affecting its massive nonluxury portfolio. Head of luxury brands Chris Cahill is letting each luxury brand chart its own path.
As part of broader efforts to increase efficiency, both Marriott and Hilton have extended the advanced notice required to cancel a reservation. "Nobody likes incremental restrictions on the flexibility of reservations, but I think most customers understand that we've got a need to manage our inventory," said Marriott CEO Arne Sorenson, adding that " the response has been just fine" and has had "no impact on the business."
Millenia Commons, the 131,800-square-foot retail center planned for the Millenia master-planned community in South Bay, Calif., broke ground this week. The South San Diego County property will feature a HomeGoods, Cost Plus World Market, Ross Dress for Less and other retailers, along with a nearby boutique hotel.
The Hyatt Place Chicago-South/University Medical Center is on track for completion next summer and will include 98 guest rooms. "The hotel is firmly rooted in Hyde Park's history dating back to the turn of the century and, going forward, it will play a vital role in one of Chicago's legendary neighborhoods," said Mike Zimmerman of developer The Olympia Cos.
An advertising campaign emphasizing "warmth, familiarity and the genuine human connections" between staff and guests has been launched for four Marriott International select-service brands. Called "Golden Rule," the theme is sounded in 30-second and 60-second commercials for Courtyard, Fairfield Inn, Four Points by Sheraton and SpringHill Suites.
Leaders hoping to build a culture of diversity and fairness should lead by example, look to build a sense of psychological safety and help employees change unwanted behaviors, writes Dana Theus. "How you treat people, in public and private, does more to create cultures that tolerate -- or don't -- unquestioned bias, microaggressions and outright discrimination than anything else," she writes.
Competitors in Washington, D.C., said they were doubtful after seeing the General Services Administration's report of a $1.97 million profit for Trump International Hotel in the first four months of 2017. Despite the impact of the presidential transition, one source said, "I would be very surprised if that was net profit."
New parents and expectant couples can luxuriate in a "babymoon" experience at Four Seasons Resort Seychelles, noted for its honeymoon accommodations. Amenities for the pregnant women include a special pool float and a mobile phone connection to a Cravings Hotline.