Royal Caribbean has made changes to its Australian schedule for the 2018-2019 season, including Voyager of the Seas' change in location from Australia to Singapore. Radiance of the Seas will sail from Melbourne, while Explorer of the Seas and Ovation of the Seas will serve Sydney.
American Airlines has announced pay increases of 8% and 5% for pilots and flight attendants respectively. "As our industry has rapidly evolved and pay increases at other airlines have accelerated, some of our colleagues have fallen behind their peers at other airlines in base pay rates," said CEO Doug Parker, who noted that didn't feel right or reflect American's new commitment to its employees.
United Airlines is bringing lie-flat seats to premium cabins on service connecting San Francisco and Boston. "We're always looking at the markets that we're serving and the aircraft we're flying to make sure they're a right fit," an airline spokesman said.
Knowledgeable agents can greatly benefit travelers who have accessibility needs, especial baby boomers. Unlike their previous generation, which tried to conceal disabilities, on-the-go boomers "say 'let's go,' and that means they need well-trained travel agents to help them navigate their options." said Jim Smith, a special needs travel expert.
Mexico has climbed to eighth place in the World Tourism Organization's most popular destination rankings, knocking Turkey out of that spot. Forty-five percent of agents saw an increase in Mexican sales of more than 5%, according to a recent survey.
Major cruise brands are sending smaller and a lesser number of ships to the Mediterranean because of terrorism issues, according to a Risposte Turismo report. "In 2017 we shouldn't register any growth in major Med ports," said Francesco di Cesare, president of Risposte Turismo.
While Dubai is known for its traditional values, another United Arab Emirates city, Ras Al Khaimah, is a more relaxed and modern coastal resort town that offers luxury, fun and adventure. Home to the five-star Waldorf Astoria, Ras Al Khaimah is perfect for thrill-seekers who want to sand surf and do some off-roading in the dunes.
Interactive training modules are helping agents to better retain information than traditional lecturer-based learning. Video resources, coupled with testing and feedback systems, can greatly improve an agent's engagement.
United Airlines has released a "Review and Action Report" stating 10 changes to its policies after the recent incident in which a passenger was forcibly removed from an aircraft. Among the actions taken by CEO Oscar Munoz to ensure the highest levels of customer service are in place include: ensuring customers seated on the aircraft will not be subject to involuntary denied boardings, and the airline will not involve law enforcement unless in case of a safety or security issue. In addition, United enhanced its customer compensation polices, which will take effect this week.
- Page 1