ASTA's new "Becoming a Travel Agent" tutorial is available online, offering prospective agents a look inside the world of an agent. The course costs $25 and is presented by Amanda Cecil, an associate professor at Indiana University-Purdue University, Indianapolis. "Who better than ASTA to offer a course that will also help our member agencies bring new talent in the industry?," ASTA Chief Executive Officer Zane Kerby said.
Taking a short break in New York City is highly recommended this time of year, with mild, sunny weather and an abundance of cultural activities. Tourists will enjoy lodging at a luxury hotel, touring historic sites such as the Empire State Building and shopping along 5th Avenue, as well as tasting locally farmed dishes and visiting a variety of world-famous museums.
Customers feel frustrated when a company employee says, "That's not my job," writes Richard Earls. Agents should understand customers' needs, take responsibility for them and fulfill them as best they can, instead of passing off tasks, which can lead to customer complaints and dissatisfaction.
Air Canada plans to confirm its purchase of Bombardier CSeries jets in the near future. "Subject to final documentation and satisfaction of conditions, we look forward to firming up the order soon," CEO Calin Rovinescu said.
The 2016 Freddie Awards honored Southwest Airlines for the best frequent flier program in the Americas region. "We constantly strive to provide our loyal Customers with the best program, so to receive the official title of the Program of the Year means a lot to us," said Jonathan Clarkson, senior director of loyalty, partnerships and products.
American Airlines CEO Doug Parker changed his status to an at-will employee of the carrier, giving up his employment contract. "It didn't seem right to me that I should be the only person at American with an employment contract," Parker wrote in a letter to employees. "Rather, it is just another way of demonstrating how much I enjoy what I do, my excitement about our future."
Hawaiian Airlines named Jeff Helfrick, a former executive with Qantas Airways, as vice president of customer service for the carrier. "Jeff's impressive background in leading major airline, airport and customer operations will not only complement Hawaiian's signature service, but also strengthen our position as the nation's leader in on-time performance," said Hawaiian Executive Vice President and Chief Operating Officer Jon Snook.
Lauren Bushnell, a flight attendant with Alaska Airlines, credits her training for helping her keep her cool on "The Bachelor." Bushnell's engagement to Ben Higgins did not change her career plans, although she moved to Denver from Los Angeles. "No matter what kind of day I have, I can keep my cool," she said.
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