Sydney is well known for its Opera House, but it is the Australian city's friendly residents who should get more praise. Visitors can attend a rugby match and ask locals about their favorite game moments, learn local jargon from Sydneysiders and share a pint of beer with local residents at Four Pines Brewing Company.
ASTA has increased its marketing efforts to make agents more visible by running consumer awareness campaigns, increasing its media exposure and debuting an agent news program. "It's our job to keep them in the public consciousness," ASTA President Zane Kerby said about increasing agents' visibility and making sure consumers understand their role.
Word selection is very important when communicating to consumers during the selling process, but many agents tend to choose ineffective words when addressing customers, writes Mike Marchev. Words carry a lot of weight, so your choice of words is crucial to how effective your message comes across.
Southwest CEO Gary Kelly discussed the recent boost in bookings the carrier has seen since the election. "There's definitely a lift in spirit," said Kelly.
Hawaiian Airlines' new Airbus A321neos will feature satellite connectivity to the cockpit using Cobham SATCOM's AVIATOR 350D system.
United Continental Holdings has increased its profit margin estimate for the final quarter of 2016, citing stronger-than-anticipated bookings. The company says its pretax profit margin could be as high as 8.5% for the period.
The Transportation Security Administration is gearing up for holiday travel by offering those passing through the airport tips to ensure a speedy process, including encouraging passengers to arrive at the airport 90 minutes before takeoff.
United Airlines has donated blankets and pillows to be distributed to patients at Guam Memorial Hospital. "One of our volunteers, who is a United Airlines employee, offered to ask if the company had any items they would like to donate," said Jenny Cruz, president of the Guam Memorial Hospital Volunteer Association. "And when we heard there were blankets they could give out, we thought that would be amazing, because it gets pretty cold in the hospital and the hospital doesn't have many supplies to give."
Working with the Christmas SPIRIT Foundation, FedEx delivered 275 Christmas trees to Fort Hood in Texas as part of the Trees for Troops program. FedEx has delivered 176,000-plus Christmas trees to US military personnel and their families worldwide since 2005.
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