Carnival Cruise Line will implement its keyless embarkation program to more of its ships after launching the program in 2016 on the Carnival Splendor. "The program has been working extremely well and will continue to roll out to other ships over time," a Carnival spokesperson said.
When Southwest Airlines' Amber Hensley heard about 8-year-old Andrew Ross' struggle with cancer, the customer service representative swung into action to make his trip home from treatment something to remember. Hensley placed signs welcoming Andrew home throughout Houston's William P. Hobby Airport, arranged for him to meet his plane's pilot and crew and invited his friends and family to meet him at the gate when he arrived.
ASTA is requesting that agents contact their US representatives and senators to support an overtime exemption bill. If it passes, the Travel Agent Retail Fairness Act would remove agents from the list of industries not currently exempt from overtime regulations.
An agent's faith in what he or she does can be sorely tested by clients, by suppliers and by circumstances, writes Charlie Funk, especially when the problem is not of the agent's making but they must still resolve it. Agents do know best and can find the right answers for their clients, even when their patience is stretched.
Coastal cities in France's Normandy, such the quiet fishing town of Fecamp, have undergone a period of renewal and renovation, with new and restored attractions that pay homage to the region's past. Visitors can explore Saint-Come-du-Mont's D-Day Experience museum, or the Joan of Arc Historical Exhibition in Rouen, while Fecamp's Fisheries Museum will open in February.
People who like to spend a lot still need to be approached in a strategic way in order to close a deal with them, Mike Marchev writes. Make sure you focus on the obvious benefits of their trip, appeal to their emotions and offer solutions to their problems.
Analyst Jeffrey Hymen writes that investors should be optimistic about JetBlue Airways, which has beat its own earnings estimates in nine out of its past 10 operational quarters.
UPS has donated two semitruck loads of bottled water to families affected by the ongoing water crisis in St. Joseph, La. Louisiana Gov. John Bel Edwards declared St. Joseph to be in a state of public health emergency in December 2016.
American Airlines has updated its iOS smartphone app to allow users to rebook their flights when there are delays or cancellations and order food from airport restaurants. The new app will first be available at Texas' Austin-Bergstrom International, Dallas/Fort Worth International, Los Angeles International, and Hartsfield-Jackson Atlanta International airports.
Matt Capozzoli, UPS Airlines' vice president of flight operations, spoke last week at the Kentucky Chamber of Commerce's annual Business Summit. Capozzoli talked about his company's use of technology to sort packages in and out of more than 155 miles of conveyors within about 15 minutes, plan drivers' routes and experiment with new ideas to expand the business.
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