Virginia's riverside city, Richmond, has renovated its attractions and places of interest from the newly reopened Black History Museum and Cultural Center of Virginia to the expanded Virginia Museum of Fine Arts. Visitors can satisfy their sweet tooth at Sugar Shack Donuts, tour the John Marshall House and go cycling along the riverfront.
Recent ASTA research found that agents save clients distress and money, but agents also add the kind of value that cannot be easily measured. Offering travel insurance, rescheduling flights in an emergency situation and advising how to get more out of a trip are all crucial ways that make agents invaluable.
United Airlines is close to reaching a labor agreement with 9,000 aircraft mechanics, marking the first time these workers would all be under one contract since the 2010 merger with Continental Airlines. In a statement, the carrier said it was "glad our technicians will have the opportunity to vote for a new contract." Meanwhile, Bob Fisher of the International Brotherhood of Teamsters said "[t]his tentative agreement is industry-leading in every aspect."
US airlines are utilizing data to ensure best safety practices are in place for customers, employees and their aircraft. Mike Quiello, vice president of corporate safety for United, says airlines "don't compete on safety" and affirmed the carrier's commitment to sharing best practices.
Agents should already be analyzing how virtual reality will fit into their business model, Kenneth Shapiro advises. The possibilities presented by VR are already evident, so agents should be on the forefront of it and at least learn the basics of VR.
FedEx has pledged $1.5 million to Kent State University's College of Applied Engineering, Sustainability and Technology in order to help the program in Ohio expand at the university's airport. "I am proud to say FedEx has long supported the career development of the aviation professionals of tomorrow, so we are honored to present Kent State University with this donation," said David Bronczek, president and CEO of FedEx Express.
American Airlines has elevated the role of Chief Information Officer Maya Leibman, who since 2012 has been tasked with driving the company's technical and innovative initiatives in order to offer its passengers top-notch customer service and travel experiences. "Every initiative we want to take on requires a huge amount of IT, and it's becoming even more that way because our customers want even more information at their fingertips," said CEO Doug Parker.
US Airways and American Airlines have delivered on promises going back four years to 2012, when the idea of a merger was first pitched to regulators and the public. The new American Airlines has emerged financially healthy as the largest global airline whose strong global network benefits employees and the traveling public.
Next year, Air Canada will roll out daily service connecting Vancouver, British Columbia, and Taipei, Taiwan, in addition to thrice-weekly flights between Toronto and Mumbai, India. The Mumbai route has received regulatory approval, and approval is pending for Taipei service.
Corporate travelers are now able to access Preferred Seats aboard American Airlines flights at no additional cost, regardless of their loyalty rewards status. These seats offer standard economy legroom.
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