United Airlines is trying out a new program that makes Samsung Galaxy tablets available for rental on flights to Hawaii from the continental U.S. and from Hawaii to Guam. "Later this year we will look at customer feedback to decide if we want to expand to other routes," said spokeswoman Karen May. "We did this under the premise of giving our customers another choice of entertainment because we know how important that is to them."
Gordon Ramsay has opened the restaurant Plane Food at London Heathrow Airport. "Airline or airport food has always been something people loved to dismiss as disappointing, flavorless crap -- and they weren't necessarily wrong," he said. "I wanted to bring my passion for food into that space and build a quality establishment that caters to the traveler."
Air Canada, KLM, Xiamen Airlines, American Airlines and British Airways are among the major carriers that are rolling out new routes and designs for the Boeing 787-9 Dreamliner. "Already, we have announced two new 787-9 routes to Delhi and Dubai from Toronto beginning this fall and as more of these aircraft enter the fleet we will expand our international network even further," said Air Canada's Benjamin Smith.
Airports across the U.S. are opening eateries that feature regional specialties and foods from local restaurants.
Guizhou is a great destination for travelers looking to see the old and new Eastern worlds, although near neighbors Sichuan and Yunnan tend to be more popular. Guiyang, the province's capital, showcases local cultures and offers a great blend of urban life and a stunning countryside.
The best way to get clients to part with their money and return to your service is to give them a great experience, advises Mary Stephan. Clients need to know that you understand your products and feel confident that you'll give them what they're looking for.
Several domestic airports in major cities, including Atlanta, New York City and Philadelphia, are adding local restaurants to airport terminals. From the minute they arrive, travelers can indulge in regional cuisine, allowing them to access a unique dining experience.
Gordon Bethune, retired Continental Airline's CEO, is credited for making the airline a profitable and popular carrier. He says treating employees with respect and making them want to work are keys to making a company run well.
Southwest has some of the highest customer satisfaction ratings in the industry, and it's people like Customer Service Agent Gail Smith who have helped make it happen. Smith tries to engage with customers on a human level even though she only sees them for a few minutes each.