Travel
Top stories summarized by our editors
1/16/2017

Southwest Airlines hopes the Trump administration keeps commercial travel between the US and Cuba open for business. "Those flights have high demand both from the US and from Cuba and obviously we're hopeful that we can continue to operate them," said Chief Executive Officer Gary Kelly.

1/16/2017

Peter Neffenger, a retired Coast Guard admiral, has left his post as administrator of the Transportation Security Administration as President-elect Donald Trump searches for a replacement. Neffenger, David Olive writes, will be remembered for his improvements to TSA, including the creation of a training academy and an operations center to make security checkpoints smoother for passengers.

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Security Debrief blog
1/16/2017

ARC's new sales tool, the Carrier Ancillary Matrix, matches airlines with ancillary products and global distribution systems in an easy-to-use table format. Agents can use the free tool to sell more products in an efficient manner.

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Travel Weekly
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GDSs, ARC
1/16/2017

The towns of Goodsprings and Primm in Nevada cater to history buffs looking to experience spirits in this world and beyond. Travelers can stay at moonshine-inspired Whiskey Pete's and attend the paranormal investigation Haunted Lockdown to summon the ghost of actress Carole Lombard.

1/16/2017

Consumers looking for an agent don't need to be sold on travel, but they do need to be sold on trusting the agent's ability to direct their selection process and help them to make logical decisions, writes Richard Earls. Agents must radiate empathy and a client-centric perspective to get clients to trust them, which will lead to sales.

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Richard Earls
1/16/2017

FedEx Express is hiring 600 permanent, part-time workers at its World Hub inside Tennessee's Memphis International Airport and hosted a winter job fair on Saturday. "With nearly 12,000 employees working in operations, new opportunities are created for reasons including the fact that current employees promote into other positions or relocate to other areas," said Michael Bielskis of FedEx Express.

1/16/2017

Berkshire Hathaway's $1 billion investment in the airline sector, including in American Airlines and United Continental, is likely a long-term bet given the company's investor profile, experts say. "They may be saying that the industry has finally figured things out," said analyst Andrew Davis.

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Morningstar
1/16/2017

A new Department of Transportation inspector general's report says the Federal Aviation Administration should work to improve its response to outages at air-traffic control facilities. The report is bringing the issue of ATC reform to the forefront in Congress.

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The Associated Press
1/16/2017

Alaska Airlines will offer complementary in-flight access to Facebook Messenger, WhatsApp, and Apple's iMessage through its GoGo Wi-Fi-equipped planes.

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USA Today
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Alaska Airlines, Facebook, Apple
1/13/2017

Special Needs Group, a company that provides equipment for disabled travelers, is running a booking campaign with a $500 gift card prize. "The travel agency/agent community has helped to propel our growth and footprint in the past decade," company President Andrew Garnett said.

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Travel Weekly
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Special Needs Group