Recent ASTA research found that agents save clients distress and money, but agents also add the kind of value that cannot be easily measured. Offering travel insurance, rescheduling flights in an emergency situation and advising how to get more out of a trip are all crucial ways that make agents invaluable.
Agents should already be analyzing how virtual reality will fit into their business model, Kenneth Shapiro advises. The possibilities presented by VR are already evident, so agents should be on the forefront of it and at least learn the basics of VR.
FedEx has pledged $1.5 million to Kent State University's College of Applied Engineering, Sustainability and Technology in order to help the program in Ohio expand at the university's airport. "I am proud to say FedEx has long supported the career development of the aviation professionals of tomorrow, so we are honored to present Kent State University with this donation," said David Bronczek, president and CEO of FedEx Express.
American Airlines has elevated the role of Chief Information Officer Maya Leibman, who since 2012 has been tasked with driving the company's technical and innovative initiatives in order to offer its passengers top-notch customer service and travel experiences. "Every initiative we want to take on requires a huge amount of IT, and it's becoming even more that way because our customers want even more information at their fingertips," said CEO Doug Parker.
US Airways and American Airlines have delivered on promises going back four years to 2012, when the idea of a merger was first pitched to regulators and the public. The new American Airlines has emerged financially healthy as the largest global airline whose strong global network benefits employees and the traveling public.
Next year, Air Canada will roll out daily service connecting Vancouver, British Columbia, and Taipei, Taiwan, in addition to thrice-weekly flights between Toronto and Mumbai, India. The Mumbai route has received regulatory approval, and approval is pending for Taipei service.
Corporate travelers are now able to access Preferred Seats aboard American Airlines flights at no additional cost, regardless of their loyalty rewards status. These seats offer standard economy legroom.
The town of Portofino, which sits on the Italian Riviera, is beautiful and quiet during the fall season, which makes it the perfect spot for travelers who want to experience the town without having to deal with crowds of tourists. Visitors can stay at upscale Belmond Hotel Splendido, tour a historic church and score a seat at upscale Chuflay Restaurant to enjoy a glass of regional wine.
Embracing change is a theme of this year's ASTA Global Conference as it relates to hot topics, such as millennials, global uncertainties and overtime rules. Agents will learn ways to grow their business, including attracting the younger crowd.
The Federal Aviation Administration is touting the use of Data Comm systems that connects pilots and air traffic controllers in a more efficient manner. However, a former FAA official weighed in, arguing that Data Comm "isn't really NextGen. It really is replacing what they had in 2001. That's sort of what they're touting as NextGen, but all this does is, eventually, when they build NextGen, is to plug new systems into it."
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