Southwest's long-term success and the fact that the airline has never laid off a single employee are attributed to company culture, according to CEO Gary Kelly. "Our people are fantastic, it really is what sets us apart competitively in the industry and they are the ones that have made Southwest so successful," he said.
Vietnam's capital Hanoi is expected to become very festive and vibrant during the Vietnamese New Year weeklong celebration, which begins Jan. 28. Travelers can go on free city tours, visit centuries-old sites such as the Temple of Literature and dine on authentic Vietnamese dishes at A New Day.
Attendees at Omni Hotels & Resorts Be Collaborative professional development series in Frisco, Texas, were given an inside, analytical look at the challenges some planners face due to the booming success of the hotel industry and why its future is very much up in the air.
The family travel market is expected to grow at least moderately over the next three to five years, according to a Family Travel Association survey, and there are several ways agents can take advantage of this boom. When sending marketing messages to consumers, agents should highlight the emotional and bonding benefits of family travel, while noting how they can save them money and time.
Agents should focus on getting repeat business, and the way to accomplish that goal is to enhance client relationships through personalization, writes Cindy Bertram. "Personalization is that extra step that shows commitment and dedication to creating memorable experiences for customers on an individual basis," said Ellen Bettridge, head of Uniworld Boutique River Cruise Collection.
UPS CEO David Abney says he is optimistic that businesses both small and large in the US will face fewer regulations under President-elect Donald Trump. "Tax reform," Abney said. "You hear about it over and over, but it's very important to us. Obviously investing in infrastructure."
American Airlines CEO Doug Parker told CNBC this week that after a few transitional years, airlines are now able to think long-term to benefit not only consumers but investors. "So, as we have been saying for quite some time now, this is a whole new business. We certainly are thinking long-term; we think about our people and our customers long-term," Parker said.
United Airlines went above and beyond the call of duty over the busy Thanksgiving travel period to get a team of young tap dancers and chaperones from Boston to Germany for their competition. "We did whatever it took to get them to their destination," said United's Paul Arthur of the traveling contingent of more than 190 people.
JetBlue's "Dream Flight" hosted 39 children coping with serious illnesses. The flight was organized in conjunction with Burlington International Airport, Ronald McDonald House, Camp Ta-Kum-Ta and University of Vermont Children's Hospital, providing gifts and a holiday party for families upon landing.
US airlines plan to invest $27 million to improve overhead bins by installing support cords, after accepting a proposal from the Federal Aviation Administration. "As always, we're working closely with the FAA to maintain the safety and compliance of our fleet," said Casey Dunn, a spokesman for Southwest Airlines.
- Page 1