To combat the problem of clients booking their own hotel reservations, Virtuoso initiated a process this year that allows travelers to book rooms on their website, but all bookings are credited to a Virtuoso adviser. The website is also open to advisers to make bookings.
To upgrade a Hawaii trip to the next level for your clients, include some premium add-ons focused on adventure and culture, Marty Wentzel writes. Your clients can take an insider's tour of the Polynesian Cultural Center, enjoy a fire knife dance up close at the Mauna Kea Luau and go on a VIP tour of the Maui Ocean Center.
Becoming a specialist at selling wellness travel involves a staged approach, writes Anne Dimon, which starts with gaining a high level of knowledge about the field and clearing up any doubts that will prevent you from moving forward. Next, market yourself as the go-to wellness travel expert to a target audience and continue to promote your services.
Offering information about destinations on your website encourages engagement from consumers and increases overall leads, advises Marilyn Macallair of Passport Online. It is vital to always include a call to action on every destination content page, such your email address and phone number; as well as a number for text messages from clients.
The current wave of mergers and acquisitions and the emergence of home-sharing add heavily to an already busy hospitality legal front, industry attorney Todd Soloway says. The hotel practice chairman at New York City-based Pryor Cashman LLP discussed a wide range of issues in a recent interview.
Famed golf venue Pebble Beach Resorts has added meeting space, 38 new guestrooms and two cottages to its 99-year-old California coastal property. The cottages, each with four bedrooms, are named for actor Clint Eastwood and golfer Arnold Palmer, both owners and board members of Pebble Beach Co.
Frederick W. Smith, chairman and CEO of FedEx, credited his company's exceptional 2017 -- reporting $60 billion in revenue for the fiscal year ending in May -- with its focus on investment, integration and innovation. "FedEx has never been better positioned for significant long-term growth that delivers increased value to shareowners and a more promising future for our team members," he wrote in a letter to shareholders.
In a featured Q&A, David Abney, chairman and CEO of UPS, says roads and bridges in disrepair cause delays that in turn lead to lost profits. "We have about 100,000 drivers, and if we have a five-minute congestion delay on each of those drivers every day, that's $105 million a year," he said.
Bill Flynn, CEO of Atlas Air Worldwide Holdings, discusses his company's increased focus on express shipping over heavy freight, a shift that led Atlas to sign an agreement to provide services for Amazon.com. Flynn said 70% of Atlas' freighter fleet will be devoted to express services by 2018.