Mark Hoplamazian, CEO of Hyatt, announced at the recent World Travel & Tourism Global Summit that the company is considering lowering its rate on group commissions because of several factors. Marriott lowered its group commission rate from 10% to 7% for North America bookings last month, and Hilton will follow suit in October.
Dream Hotel Group will raise its group commission rate to 12% from 10% until the end of 2018, despite Marriott International and Hilton's decisions to lower group commissions. "In a time where agents seem underappreciated, we want to remind them that we are here, and we love their business," Dream Hotel Group CEO Jay Stein said.
The recent expose of Allegiant Airlines on "60 Minutes" has called the airline's safety practices into question; however, agents state they had already been opting out of working with Allegiant due to the way the airline conducts business. Agents have experienced frequent flight delays and long customer-service hold times with Allegiant.
Nassau, Bahamas, offers a wide range of indoor and outdoor adventures travelers of all ages can enjoy. Families can learn about pirates at the Pirates of Nassau Museum and ride on waterslides at Aquaventure at Atlantis Paradise Island.
When dealing with destination weddings, as well as with group contracts, there are several steps you can take to keep net rates hidden from your clients and avoid being responsible for unsold rooms, Mark Pestronk advises. For example, you can have the wedding couple sign an agreement requiring them to pay you in advance the amount the supplier wants you to pay and giving you the authority to cancel the travel arrangements if the couple misses the payment deadline.
Industry leaders are at odds with Marriott International President and CEO Arne Sorenson's recent assertion that there has been a drop in bookings through travel agents because consumers prefer to make their own reservations online. Other travel executives see consumers that are overwhelmed with digital options and turning to agents for their valuable services and guidance.
Southwest Airlines CEO Gary Kelly released a video following Tuesday's tragic incident on Flight 1380 to offer the airline's deepest condolences to everyone affected by the tragedy. "On behalf of the Southwest family, I want to extend my deepest sympathies for the family and the loved ones of our deceased customer. They are our immediate and primary concern and we will do all that we can to support them during this difficult time," Kelly said.
Hawaiian Airlines is offering flexible rebooking for travelers booked on flights to and from Kauai's Lihue Airport from Saturday through Monday. The island's town of Hanalei saw 27 inches of rain in 24 hours on Sunday.
Sexual harassment, human trafficking and European Union data protection requirements led the list of legal challenges discussed at the recent Hospitality Law Conference in Houston. Veteran industry attorney Andria Ryan cited a 2015 survey of female employees in which 30 percent reported sexual harassment at work.
Although travel agents are not accountable for airline-safety issues and should share a written disclaimer with their clients regarding that, agents are responsible for communicating safety-related information, Paul Ruden advises. Agents should share any knowledge of potential airline problems with consumers, present alternatives and let them make the final decisions about traveling.
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