Craft beer on tap, a craft cocktail bar and a meeting room named for a nearby art museum are among the local features of the newest hotel in St. Petersburg, Fla. The select-service Hyatt Place strives to approach full-service levels with affordable pricing, sales director Ryan Tarrant said.
Alaska Airlines is starting daily service between San Francisco and New Orleans, using Virgin America's Airbus A320 aircraft.
Brett Tollman, chief executive of The Travel Corporation, sees many sales opportunities in immersive travel due to consumer demand, and the company uses several tactics to help agents with meeting that demand. Travel Corporation offers online training, sales consulting services and familiarization trips.
Making unsolicited calls to former and top clients is a business basic, but it can produce huge results and build relationships, Mike Marchev writes. It's wise to call your top-tier prospects and clients regularly to check up on them, which could lead to their initiating future travel plans.
The high-end sector of the hotel industry is responding to changing customer tastes with more emphasis on bathrooms, work space and distinct experiences, Hotels magazine editor Jeff Weinstein says in an interview. The emergence of home-sharing and online travel agencies has spurred adaptation, he adds.
Hoteliers must realize their properties are ripe targets for computer hackers and their protection technology may well be obsolete, warns Paul Martini, CEO of the cybersecurity company iboss. He urges regular "cleaning" of systems, backing up of data and updating defenses.
An architect trying to revive the 130-year-old Elliott Hotel in Greenfield, Ohio, wants to include a microbrewery. Doug Karnes and partner Scott Benner have asked the village council to approve the project, which they expect to attract tourists.
A pioneer in ecotourism, Peru's Inkaterra Machu Picchu Pueblo Hotel is expanding its environmental protection efforts from its own historic land to two neighboring regions. More than 1,500 biological species are preserved on the Inkaterra property.
Air Canada is meeting with customers and focus groups as it designs its new loyalty program, which is scheduled to launch in 2020. Details will be announced beginning in 2019, said airline executive Michael Rousseau.
- Page 1