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4/21/2017

The Hilton San Francisco Union Square has received $26 million worth of upgrades, including enhanced bathroom lighting systems and noise-canceling windows. The hotel has 1,919 rooms, making it the brand's largest location on the West Coast.

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Travel Weekly
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Hilton, Windows
4/21/2017

Being transparent with guests about personal information on file can help hotels allay fears about data collection and security, says Wilson Raj, global director of consumer intelligence for data analytics service SAS. He advises being precise about the data being shared and explicit about terms of use.

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terms of use
4/21/2017

JetBlue Airways is asking US regulators to assign the airline more slots to Cuba as Frontier Airlines and Spirit Airlines give up routes. The airline wants to begin additional flights to Havana from Fort Lauderdale, Fla., starting Nov. 1.

4/21/2017

Marriott's use of business councils provides a framework for consistency in service and culture across owned and franchised properties worldwide, including 268 in China. "At Marriott we believe in our philosophy that states, 'How we do business is as important as the business we do,'" Marriott's Angela Pan said.

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Global Times (China)
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Marriott
4/21/2017

AmaWaterways is offering a series of wine-themed river cruises along the Douro River aboard the luxurious AmaVida. The cruises include dining at local restaurants, wine and meal pairings, port wine tastings and cooked-to-order breakfast items, reviewer Kenneth Shapiro writes.

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TravelAge West
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Kenneth Shapiro, AmaWaterways
4/21/2017

One way to stand out from run-of-the-mill agents is to go beyond consumers' low sales and service expectations, Mike Marchev writes. Simple things like handling challenges with a positive attitude, having an energetic phone voice and making eye contact can give you the advantage.

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Mike Marchev
4/21/2017

York, England is full of historical sites dating back to 71 A.D., including religious houses, medieval city walls and ancient guildhalls. Notable activities include seeing Viking gold at the Yorkshire Museum, touring York Minster cathedral and learning about Vikings at the Jorvik Viking Centre.

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TravelAge West
4/21/2017

Being a successful agent can bring about media attention, which can be daunting if you are not comfortable doing media interviews. To make sure your media interviews are a success, avoid promoting your business, give short answers and practice your responses, advises Tammy Levent, CEO of Elite Travel.

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TravelPulse
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Tammy Levent
4/21/2017

The first quarter of 2017 saw year-over-year increases for the US hotel industry in occupancy, average daily rate and revenue per available room, STR reports. The firm cautions, however, that special events artificially boosted the figures and that supply growth will diminish pricing power.

4/21/2017

The new owner of the Bay Harbor Hotel in Tampa, Fla., has renovated the property, replacing its once-loud color scheme with natural tones and a nautical motif. Oxford Capital Group enlisted The Gettys Group to redo the hotel, which was once owned by the New York Yankees' late owner George Steinbrenner.

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Hotel Business Design