Online travel agencies are expected to continue growing their share of hotel bookings while hotel brands use advertising and discount techniques to woo consumers, especially members of their loyalty programs, to book directly on their sites. About 80% of direct bookings come from loyalty club members, according to Phocuswright.
Southwest Airlines' systems upgrade includes moving to electronic ticketing and incorporating tablets into workflows. Overall the airline is investing $800 million to update its reservation system and bringing on new technology to further enhance the travel experience.
Agents are capitalizing on religious travel by booking faith tours for individuals, families and groups. Israel is a top destination, with followers of Judaism, Christianity and Baha'i touring such cities as Jerusalem and Haifa.
America's largest hotel chains are addressing food waste in pilot programs conducted by the World Wildlife Fund. Prevention strategies include training staff, measuring waste, educating customers and revising menus.
The French town of Argeles-sur-Mer on the Mediterranean coast is the perfect place for luxurious family camping. Families can stay at an upscale campsite such as five-star La Sirene, and little ones can enjoy the beach and the playground.
Keep pushing to turn prospects into clients and don't quit, because 75% your competition will give in first, Mike Marchev writes. Once you find your groove by consistently using your skills to master business activities, you will attract new business.
Designers of the Brown Beach House Croatia along the Dalmatian coast are incorporating the building's origins as a 1911 tobacco shipping station. The boutique resort from Brown Hotels also evokes the 1950s Italian beach resort lifestyle and Roman Empire splendor with its luxury amenities.
American Airline's seasonal New York-Edinburgh, Scotland, service will feature a new business class cabin with lie-flat seats. "The introduction of the new business class cabin is a testament to American's ongoing $3 billion investment into all aspects of the customer experience and our commitment to the Scottish market," said American's Mark Danis.
David Cunningham, president and chief executive of FedEx Express, said of the flight from Liege, Belgium: "This new flight by FedEx Express is a tangible example of the customer benefits that the acquisition of TNT will bring. By combining our strengths, particularly the FedEx Express air network and TNT's strong European road capabilities and Liege hub, we will connect even more people and possibilities."
The Eno Center for Transportation has released a report calling for the modernization of the Federal Aviation Administration's current paper-strip air traffic control process. "We are not capable of moving with any speed at all toward this next-generation satellite guidance unless we have a different kind of governance," said Byron L. Dorgan, co-chair of an Eno Center study group.
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