Travel & Lodging

AH&LA SmartBrief

News for hotel and lodging professionals

AH&LA SmartBrief

Published in partnership with: American Hotel & Lodging Association

Column: Focus on customer service as a hotel's differentiator

7/31/2014

  • eHotelier.com

What hotel guests value these days aren't the physical features and amenities that marketing campaigns regularly tout, but rather the property's personality and sense of hospitality, which can be seen… Read More

ASTA SmartBrief

News for travel agents

ASTA SmartBrief

Published in partnership with: The American Society of Travel Agents

Puerto Vallarta and Riviera Nayarit offer visitors same climate and coastline, but two unique experiences

7/31/2014

The neighboring destinations of Puerto Vallarta and Riviera Nayarit share some common traits, but they can also feel as if they are worlds apart. Puerto Vallarta is well suited to travelers who want a… Read More

SmartBrief for The Business Traveler

The best stories for business travelers

SmartBrief for The Business Traveler

Could Facebook Damage Business Opportunities?

7/31/2014

Sam Richter discusses damage done to reputations based on Facebook posts. Read More

ISPA SmartBrief

News for professionals in the spa industry

ISPA SmartBrief

Published in partnership with: International Spa Association

Conn. blow-dry bar aims to make customers feel "gorgeous"

7/31/2014

  • New Canaan News-Review (Conn.)

Le Boudoir, in New Canaan, Conn., offers a little bit more than the typical blow-dry bar, owner Mamoune Tazi says. "We wanted to focus on the experience, rather than being an in-and-out business," he … Read More

ILHA SmartBrief

Luxury hospitality news

ILHA SmartBrief

Published in partnership with: International Hoteliers Association

N.Y. Palace's Champagne Suite undergoes $140M renovation

7/31/2014

  • HotelsMag.com (free registration)

The design team at HOK has completed the $140 million renovation of New York Palace's Champagne Suite. The color scheme is inspired by wine colors of ecru, amber and cream and a two-story mural to com… Read More