"You have to be willing to accept that Latin Americans, who are experts in crisis after creating many of their own, will say 'We didn't create this one.'"
Organization of American States secretary general José Miguel Insulza. Read the full story.
Charles Dickens, English novelist, from "David Copperfield"
"Our policy is that we will not make custom modifications to the software; we will modify the business process if necessary or create an offline procedure."
One CFO, on how his company is dealing with pricey tech problems, as quoted on CIO.com
"It's hard to believe that it's been more than a decade since Matthew Shepard was murdered. It's incredibly inspiring to think after all this time, we're poised to bring justice."
HRC President Joe Solmonese, on the potential passage of a federal hate-crime bill, as quoted by the Washington Blade