It is expected that human resources personnel at hotels will be faced with having to fill more than 30,000 new jobs in coming years, and companies are looking beyond U.S. borders to fill some positions. Labor challenges were a focus of discussion at the American Hotel & Lodging Association's annual fall meeting.
The $15.5 billion buyout offer for Harrah's Entertainment is making waves in the casino industry, and some say gaming regulators will need to adjust licensing practices, as more private-equity funds flow into the casino sector. Gaming experts this week said hotel-casino financing has been transformed by the large scale of new casino developments.
The first of the 7-star Versace resorts is slated to open in 2009, in Dubai. The Italian fashion house's historic headquarters in Milan will be the inspiration for the design of the luxury hotels. "The hotels close the circle of super-luxury: clothing, yachts, private jets, and now resorts," Versace's chief executive said.
Customer service can make all the difference in a guest experience, and with the growth in open travel forums such as TripAdvisor, hotels are advised to make sure they have hired the right staff to make the best impression. When assessing candidates, managers should focus on such things as their courteousness, helpfulness, cooperativeness and whether they are "people-oriented."