The Los Angeles City Council has approved a measure requiring hotels near Los Angeles International Airport to pay workers a "living wage" and benefits equal to $10.64 per hour. Business groups in the area said they plan to gather signatures in an effort to put the issue before voters.
The $15.5 billion buyout offer for Harrah's Entertainment is making waves in the casino industry, and some say gaming regulators will need to adjust licensing practices, as more private-equity funds flow into the casino sector. Gaming experts this week said hotel-casino financing has been transformed by the large scale of new casino developments.
Customer service can make all the difference in a guest experience, and with the growth in open travel forums such as TripAdvisor, hotels are advised to make sure they have hired the right staff to make the best impression. When assessing candidates, managers should focus on such things as their courteousness, helpfulness, cooperativeness and whether they are "people-oriented."