A travel writer for The New York Times recently went "undercover" as a flight attendant to see how air rage feels on the other side of the beverage trolley. With the cooperation of American Airlines, Michelle Higgins attended flight attendant training school before completing three legs on the airline's Dallas-New York route. Her story, "Flying the Unfriendly Skies," contends there is no "less-enviable, more-stressful occupation these days than that of a flight attendant."

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