About 43% of taxpayer requests for copies of tax returns or for transcripts are not processed correctly, according to a report by the Treasury Inspector General for Tax Administration. The Internal Revenue Service should strengthen its controls over transcripts and copies of returns to protect personal information, the report said. Other recommendations: The IRS should check all taxpayer names and Social Security numbers before processing requests; should make certain that copies are sent to the correct address; should develop guidelines on how to process requests for taxpayers who are victims of identity theft; and should reduce or eliminate fees for copies of e-filed tax returns.

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