Visibility and openness are two of the key elements in the dozen tips on how to resuscitate a company in the midst of a disaster, according to a new book by Priscilla Nelson and Ed Cohen that highlights what their employer, Satyam Computer Services, did to recover from an Enron-like scandal. The authors also emphasize the importance of paying attention to worried employees. "Too often the immediate focus is put on salvaging customer relationships and brand identity. The relationship with employees does not receive the same priority," they write.
The more salespeople know about their competition, the more they can have an advantage against them, writes one expert. Some tips include consciously and consistently collecting bits of information on the competitor at every chance, storing or taking note of the information and using it to put together an accurate picture of your rival.
Eighteen-year-old Sazerac Rye from Kentucky beat 3,850 contenders to be named the world's finest whiskey in the 2010 edition of the Whisky Bible. "In beating all other world-whiskey types, Sazerac 18 has set the bar for rye whiskey and it will be fascinating in forthcoming years to see what is bottled to at least match it," said the book's author, Jim Murray.
Both lean and Six Sigma have the potential to help businesses grow, but research suggests that by fusing the two, companies can get even more bang for their buck. The hybrid -- known, inevitably, as Lean Six Sigma -- combines principles from both management strategies and gives greater increases in profit margins and product quality than either lean or Six Sigma alone, according to research from consulting firm Aberdeen Group.