A special-education teacher who teaches transitional life skills to 18- to 22-year-old students in a California district has developed a customer-service survey, allowing students to rate businesses on the way they treat people with disabilities. Tammy Torres says she was tired of watching her students be mistreated on outings they took to build independence, and she wants to encourage community acceptance. "The community has to get used to us coming out," she said. "That's going to take some time."

Related Summaries