Integrity and character are key to running a business well, and how a manager treats employees will be reflected in how those employees treat customers, Gladys Edmunds writes in this column, in which she counsels a worker who has been told to lie her team. Edmunds cites Stephen Covey's "The Seven Habits of Highly Effective People" and its lessons on character and effectiveness. "A decline in our character results in a decline in quality of work and loss of customers," she writes.

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