Word up: It's no surprise that Microsoft Word rules as small-business owners' word-processing program of choice. What would be interesting to know is how many companies are using Word 2007 versus Word 2003. It can be advantageous to refrain from buying the latest and greatest versions until the kinks are worked out. And while earlier versions might still get the job done, there's a point in time where your choices can send a message about your business' ability to keep up with the times. --Sharlyn Lauby, president of Internal Talent Management Group and writer of the blog HR Bartender

Related Summaries