Risk-management concerns are driving insurers to invest in technology, but many insurers still monitor changes to rates and forms manually, according to a survey by Strategy Meets Action and Wolters Kluwer Financial Services. "These results really speak to the division found in many insurance companies between compliance functions and operations areas, particularly when it comes to the use of technology. If carriers want to see an improvement in efficiency, risk mitigation and the overall application of technology, compliance executives must become more involved in the organization's overall IT direction and decisions," said a researcher.

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