3/7/2011

Clear consistent communication can go a long way toward fostering a successful franchising partnership and avoiding high-profile court battles that detract from the business of building a restaurant brand, say leaders of several successful chains. "Good franchisors know they don't have all the answers ... and a good franchisee -- even if he's grown to 100 units -- can't let his ego get in the way of rationality. It takes compromise," said Genghis Grill operating partner Frank Barnard.

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