Linda Lausell Bryant, executive director of Inwood House, says she used to think of her employees as one big family, and that her job was to keep them happy. Now, Bryant says, love is no longer her top priority. She's willing to be disliked if that's what it takes to keep everyone working hard. "I went from being the charismatic leader, the leader everyone loves -- 'I love you, and you love me, and we're a big, happy family' -- to being more comfortable with everyone not being happy," she says.

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