10/12/2011

Managers who want to improve their organization's culture first need to understand the behaviors underlying performance, Ron Ashkenas writes. One way is to ask team members questions about their day-to-day experiences. The answers could offer insights into how a team works and open the door to positive change. "Asking these kinds of questions can smoke out the differences in expectations that people have about the organization," Ashkenas writes.

Related Summaries