The proliferation of hosted computing and virtualization technologies is inspiring a core of young companies to explore the potential of the cloud, Quentin Hardy writes. Thanks to the ability to connect thousands of people in real time and automatically adjust workloads, the startups are changing the way businesses manage their resources and work with vendors. One firm, LiveOps, uses the cloud to connect its 20,000 home-based workers to a hosted call center to provide customer service for clients such as Pizza Hut, NationsHealth and Kodak.

Related Summaries