Chains including Dunkin' Donuts, Burger King and Quiznos employ loss prevention experts, mystery shoppers and labs to detect food frauds and keep their franchisees on the straight and narrow. "I used to be able to reach in and pull out a donut, and be able to smell and determine whether it was a Dunkin' Donut," said Dunkin's former loss-prevention head Michael Mershimer.
For the sixth year in a row, Dunkin' Donuts has taken the top spot in a Brand Keys' ranking of customer loyalty to coffee brands. "This recognition speaks both to the renowned quality of our Dunkin' Donuts coffee and to the incredible dedication of our franchisees who work to provide our guests with an outstanding experience every day of the year," said a company executive.
Barbara Lynch grew up as the youngest of her single mother's six children in a tough South Boston neighborhood, a background she says prepared her for the challenges of the restaurant world. In this interview, Lynch shares the story of how she created a $19 million culinary company that includes upscale Boston eateries such as No. 9 Park, Menton and Sportello.
Dunkin' Brands opened its 10,000th Dunkin' Donuts store this week, attributing much of its growth to rapid expansion in China, where the company now operates more than 80 units. About 7,000 of the chain's stores are in the U.S., but future growth will come from faster global expansion, said CEO Nigel Travis.