2/6/2012

Training customer-service representatives to evoke a sense of trustworthiness will greatly aid in gaining customers' respect and loyalty, writes Jeff Mowatt, a customer-service strategist. "With this approach, the customer feels like he's getting personalized service from an accountable professional. The customer gets respect and gives it in return," Mowatt writes.

Full Story:
4Hoteliers

Related Summaries