Bosses don't have to be tough guys, arrogant or mean to succeed, writes CEO Gary Burnison of Korn/Ferry International. It's often better to take a gentler, humbler and more compassionate approach to leadership, persuading and charming people rather than steamrollering them. "Leadership is all about how you make other people feel," Burnison writes. "Your achievement as a leader is measured in the success of others."

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