Bosses should encourage workers to take big chances, even if it means they crash and burn from time to time, says Tracey Matura, general manager at Mercedes-Benz USA's Smart car unit. Workers need to know their bosses would "rather pull you out of the wall than have to push you through it," Matura explains. "The wall hurts everyone, but if you stop short every time you see the wall, we don’t really evolve."

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