Bosses who start mentoring junior workers should be sure not to "be a mama bear," says Shellye Archambeau, chief executive of MetricStream. That means not swooping in to solve your protege's problems for them, but rather helping them to figure out solutions on their own. "If you keep solving problems for your people, they don't learn how to actually solve problems for themselves, and it doesn't scale," Archambeau explains.

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