10/17/2012

In the wake of a workplace shooting that left six dead, Minneapolis is changing its 9-1-1 policy after several callers were unable to reach a dispatcher during the emergency. Dispatchers return 9-1-1 calls even if the caller is not connected to an operator, and officials say first responders arrived at the scene of the shooting five minutes after the first call was made to 9-1-1. But under the new policy, calls that are not answered in 10 seconds will trigger a recorded message asking callers to stay on the line if they are able to.

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