The age of hotel managers wandering visibly throughout their property and interacting with guests and staff is giving way to the age of desk-tied managers hunched over reports and figures -- more focused on data than people, Alan Campbell writes. "I do believe that we as managers, especially the ones that have lost their way or strayed from the reason why they wanted to be an hotelier or be in the hospitality profession to start off with, can reeducate ourselves to do what we set out to do -- to provide guests with an experience that consists, in part, of the best and most personal service possible consistent with the wishes of the guest, and then some," Campbell writes.

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