Martinsville-Henry County administrator Tim Hall said the large call volume at the emergency dispatch center may mean additional dispatchers and better public education about when to dial 9-1-1 are needed. Data show the Virginia county's center had 84,045 dispatched 9-1-1 calls last year, exceeding the national average of 54,000 for a medium-sized facility, and that less than half of all calls represented actual emergencies.

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