Doing an end run around your IT department to tap new technologies may seem like a recipe for disaster, but some experts say that with the right people involved, "shadow IT" enables companies to circumvent a culture that is often bureaucratic, overtaxed and behind the curve. Commentator Bob Lewis writes that a company's most capable and tech-savvy employees are not only in a better position to know what solutions are needed, but are often better equipped to implement them quickly by avoiding the red tape of administrative protocol.

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