A study in the Journal of the American Medical Association found that despite adherence to venous thromboembolism prevention protocols, high-quality hospitals had higher VTE rates than low-quality hospitals. Low-quality hospitals reported 4.8 blood clots per 1,000 surgery patients while high-quality hospitals noted 6.4 blood clots per 1,000 surgery patients. The results challenge some policymakers' suggestion to use a hospital's blood clot rate as an indicator of the facility's quality of care.
Some apparel retailers might be using lower-quality fabrics and materials in a push to meet consumers' expectations for low prices without sacrificing profit margins, according to Vincent Quan, associate professor at the Fashion Institute of Technology. Chain stores depended on deep discounting more than usual last month as consumers shifted their spending to homes, cars and other big-ticket items.
Companies typically make front-line decisions carefully and scientifically but fail to bring the same level of rigor and oversight to top-level decisions and strategic planning, says author Dan Heath. Firms need to find ways to ensure executives aren't being unduly swayed by emotion, office politics or visuals, Heath says. "Pursue good decisions at the top of the organization as relentlessly as you do on the front line," he says.
Qantas gives business-class fliers smaller-plate options with meals prepared by chef Neil Perry. Many of these premium-class passengers have eaten in the lounge prior to takeoff, so a smaller meal works.