Of all the tools businesses rely on to support their operations, perhaps none is so functionally ingrained as software. Experts point to a handful of common-sense tips that all companies can use to make sure they get what they need. Begin by determining exactly what you need, they say, then compare providers by finding out what other customers are saying about them. Performance Horizon Group's Malcolm Cowley says it's critical to confirm the product in question can meet your company's changing needs before signing on the dotted line.

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