The proliferation of hosted IT solutions and personal devices in the workplace will force corporate IT departments to become more responsive to employee needs or risk becoming obsolete, Jamie Yap writes. As workers embrace a self-service approach to IT, experts such as Leow Siew Kiat, head of IT at EZ-Link, say IT helpdesks need to take a more user-centric approach while embracing emerging platforms such as social media to engage employees in the manner to which they're becoming accustomed.

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