"More than 70% of Americans who use frequent flier miles don't know how many they have and nearly as many said they don't even know how the programs work," Mandi Woodruff writes. Luckily, she turns to Brian Kelly for a few pointers on how business travelers can get the most out of their miles. Brian deserves a listen. He used to travel 125,000 miles a year and is now known as "The Points Guy."

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