Many small and midsized businesses have multiple operating sites, creating an opportunity for software-as-a-service offerings, writes Dale Vile of Freeform Dynamics. "Offerings now exist that provide a fully integrated suite of capability for allowing distributed workgroups to operate effectively," Vile writes. "This includes email, instant messaging, office tools, document-centric collaboration, pretty much every form of conferencing and even IP telephony in some cases."

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