4/3/2013

Advanced analytics could help health care organizations capture patient feedback and boost the quality of patient care, according to a report by Press Ganey. The report also listed components that are essential to enhancing patient experience, such as developing a strong culture and supportive workforce. "A new framework is needed, and every patient must be given a voice. Sustainability will require operational integration of advanced analytics to drive targeted, day-to-day improvement," said Press Ganey CEO Patrick Ryan.

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