Richard Fain, chairman and CEO of Royal Caribbean Cruises, acknowledged the efforts of the travel agent community in combating the negative publicity that the industry has faced over recent incidents. "I think the travel agent community is particularly helpful in times when there is misunderstanding in the world, and right now there has been a lot of misunderstanding in the world and exaggerated media reports, which they have helped clarify," Fain said during the cruise line's latest earnings call.

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