7/29/2013

The outlook for the luxury hotel segment is strong, says Gerard Sintes, general manager of the Mandarin Oriental Barcelona. "The overall guest experience is what will always drive the luxury segment; surprise guests with a situation which interests them from cultural, comfort, learning and wellness points of views along with charisma and personality in all employees," Sintes says. And key to drawing younger guests will be free email access and plenty of bandwidth, he adds.

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