7/29/2013

Business battles are won and lost on the front lines, so that's where CEOs need to focus their attention, says Fred Hassan, chairman of Bausch & Lomb. If you can win over your company's front-line workers, you'll find the rest of your job gets a whole lot easier, Hassan explains. "If they start to see themselves as ambassadors as opposed to shop stewards, it totally changes the productivity of the whole organization," he says.

Related Summaries